Supporters are the heart of WISEs. They work closely with workers with support needs (WSNs), guiding and mentoring them as they integrate into the workforce. Their role is essential, ensuring that WISEs fulfill their mission of inclusion and empowerment. Based on insights from the B-WISE strategy and supporter personas, we can better understand their work and the challenges they face.

1. The Social Oriented

The Social Oriented supporter is usually a woman around 50 years old, with a background in social work. Her journey into WISEs often begins by chance, but she quickly finds fulfillment in helping others. She believes strongly in the power of human connection and prioritizes the well-being of those she supports. While her digital skills are average, she’s optimistic about the role of technology, like online training, to make work easier for WSNs. Today, she leads a group of disadvantaged workers, helping them grow both personally and professionally. She’s deeply loyal to the WISE mission and finds great meaning in her work.

2. The Professionally Oriented

The Professionally Oriented supporter is often a younger woman, around 35 years old, with practical experience from various jobs. Some of them were WSNs themselves, which gives them a deep understanding of the challenges others face. They excel in their technical fields, such as maintenance or cooking, and are passionate about teaching others. Though their formal education might be limited, their skills and hands-on experience make them invaluable to the WISE. They see WISEs not just as a workplace, but as a second home where they can make a difference. They have no plans to leave and are eager to keep doing more to help others.

3. The Next Enablers

The Next Enablers are typically men in their 40s with strong academic backgrounds in fields like social sciences or mental health. They’ve often worked in roles such as social workers, psychologists, or HR specialists before joining WISEs. These supporters use a mix of human connection and technology to assist WSNs, helping them find and keep jobs. Their passion for social causes and their drive to see WSNs succeed make them stand out. Many are seen as future leaders within the WISE, with organizations investing in their training to prepare them for bigger roles.

Challenges Supporters Face

Despite their dedication, supporters often face obstacles in their work. They might struggle with counseling or mentoring skills, as they aren’t always trained to handle the emotional needs of WSNs. Many have limited experience with digital tools or assistive technologies, which can make their work harder. Balancing their demanding roles with their own well-being is another common challenge.

The B-WISE skills strategy highlights the importance of giving supporters the right tools and training to succeed. Programs that teach both practical and emotional skills can help them feel more confident and effective in their roles.

How We Can Support Them

1. Tailored Training: Each supporter has unique strengths and needs. Training programs should match their roles and help them grow.
2. Recognizing Skills: Many supporters learn through experience. Giving them credit for these informal skills boosts their confidence and motivates them.
3. Technology Tools: Simple tools like apps for task management or online learning platforms can make their work easier and help them support WSNs more effectively.
4. Opportunities to Grow: Supporters often have the potential to take on leadership roles. Giving them mentorship and development opportunities benefits them and the WISE as a whole.

Conclusion

Supporters are the glue that holds WISEs together. They are mentors, guides, and advocates for workers with support needs, making sure everyone has a chance to succeed. By giving them the training, recognition, and tools they need, we can help them thrive in their roles and make an even bigger impact. The profiles from the B-WISE project remind us that supporters aren’t just employees — they’re changemakers in their own right.